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JourneyOS

JourneyOS support

A smoother path back to your plans.

Quick help for accounts, subscriptions, privacy, invitations, and the JourneyOS app.

Subscriptions

Purchases, renewals, cancellations, and refunds are managed by the store where you subscribed.

Review subscription terms

Account deletion

See the in-app deletion steps, what is removed, and the support option if you cannot sign in.

Deletion instructions

Frequently asked

How do I join a trip?

Open the invitation link on the device where JourneyOS is installed, then sign in or create an account with the invited email address.

Why didn’t my confirmation email arrive?

Check spam and promotions first. Wait a few minutes before requesting another email so delivery systems have time to catch up.

How do I manage or cancel a subscription?

Open your Apple App Store or Google Play subscription settings. The store controls billing, renewal, cancellation, and refund eligibility. Deleting the app or your JourneyOS account does not cancel the subscription.

Can JourneyOS send money to another traveler?

No. JourneyOS organizes expenses and settlement status but does not process traveler-to-traveler payments.

How do I delete my account?

Open Account in the JourneyOS app and choose Delete Account. The public account deletion page explains the steps, but deletion must be confirmed inside the app. If you cannot sign in, contact support for account-access help.

How do I report a problem?

Use the feedback form and include your app version, device, what happened, and what you expected. Do not include passwords, payment details, or sensitive trip information.